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 IV.
Line of Business
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The GRAPA "Line of Business" Body of
knowledge encompasses all of the knowledge
domains that are involved in the actually
running of the departments whose activities
need to be assured.
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An Expert in this domain for a particular
Line of Business would be qualified to work
in or even manage the area under
consideration.
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Knowledge in this area is required in
order to enable the RA Professional to
assess the viability and appropriateness of
operations, the determine the appropriate
types of controls to put into place and to
do an accurate job of risk assessment and
corrections recommendation.
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IV Line of Business
IV.A.
Network Operations Knowledge
- Organization of Network Operations Departments
- Key functions and tasks
- KPIs and Objectives
- Key operational components
- Staffing, roles and responsibilities
- Revenue capture, revenue assurance and other
revenue related aspects of the Network Operations
Area
IV.B. Mediation Operations
Knowledge
- Organization of Mediation Operations Departments
- Key functions and tasks
- KPIs and Objectives
- Key operational components
- Staffing, roles and responsibilities
- Revenue capture, revenue assurance and other
revenue related aspects of the Mediation Operations
Area
IV.C. Billing Operations
Knowledge
- Organization of Billing Operations Departments
- Key functions and tasks
- KPIs and Objectives
- Key operational components
- Staffing, roles and responsibilities
- Revenue capture, revenue assurance and other
revenue related aspects of the Billing Operations
Area
IV.D. Prepaid Operations
Knowledge
- Organization of Prepaid Operations Departments
- Key functions and tasks
- KPIs and Objectives
- Key operational components
- Staffing, roles and responsibilities
- Revenue capture, revenue assurance and other
revenue related aspects of the Prepaid Operations
Area
IV.E. Interconnect Operations
Knowledge
- Organization of Interconnect Operations
Departments
- Key functions and tasks
- KPIs and Objectives
- Key operational components
- Staffing, roles and responsibilities
- Revenue capture, revenue assurance and other
revenue related aspects of the Interconnect
Operations Area
IV.F. Roaming Operations
Knowledge
- Organization of Roaming Operations Departments
- Key functions and tasks
- KPIs and Objectives
- Key operational components
- Staffing, roles and responsibilities
- Revenue capture, revenue assurance and other
revenue related aspects of the Roaming Operations
Area
IV.G. Sales Operations
Knowledge
- Organization of Sales Operations Departments
- Key functions and tasks
- KPIs and Objectives
- Key operational components
- Staffing, roles and responsibilities
- Revenue capture, revenue assurance and other
revenue related aspects of the Sales Operations Area
IV.H. Channel
Operations Knowledge
- Organization of Channel Operations Departments
- Key functions and tasks
- KPIs and Objectives
- Key operational components
- Staffing, roles and responsibilities
- Revenue capture, revenue assurance and other
revenue related aspects of the Channel Operations
Area
IV.I. Provisioning and
Activation Operations Knowledge
- Organization of Provisioning Operations
Departments
- Key functions and tasks
- KPIs and Objectives
- Key operational components
- Staffing, roles and responsibilities
- Revenue capture, revenue assurance and other
revenue related aspects of the Provisioning
Operations Area
IV.J. New product
development operations knowledge
- Organization of New Product Development
Operations Departments
- Key functions and tasks
- KPIs and Objectives
- Key operational components
- Staffing, roles and responsibilities
- Revenue capture, revenue assurance and other
revenue related aspects of the New Product
Development Operations Area
IV.K. Fraud and crime
detection operations knowledge
- Organization of Fraud Operations Departments
- Key functions and tasks
- KPIs and Objectives
- Key operational components
- Staffing, roles and responsibilities
- Revenue capture, revenue assurance and other
revenue related aspects of the Fraud Operations Area
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