II. Techniques
II.A.
The Revenue Assurance Lifecycle and RA Management
- Definition and components of the revenue
assurance lifecycle
- Staffing and budgeting for each of the RA
functions
- Monitoring, controls and KPIs for each of the RA
functions
- Organizing an RA environment
- Budgeting and staffing for RA
- Rationalization and justification for revenue
assurance activities
- The GRAPA Standards and their application
II.B. Forensics Analysis
Techniques
- Risk Assessment
- Process Analysis
- Systems Analysis
- Exchange Analysis
- Numerical/Statistical Analysis
- Controls design and deployment
- Use of statistics to supplement forensics
- Design and use of a “forensics laboratory”
- TTFile conversion
- TTFile diagnosis
- CDR tracing
- Revenue Recognition Trail Verification
II.C. Operational Monitoring
Techniques
- CDR management
- CDR Accounting
- Process I/O Reporting
- FSEC (filter, suspend, error and consolidate)
controls
- Rating assurance
- Reference data assurance
- Synchronization techniques
- Revenue recognition monitoring
- Operational Audit techniques
- Instituting change management controls
- Process chain control reports
II.D. Corrections Techniques
- Identifying the need for corrections
- Developing alternative correction scenarios
- Implementing corrections
- Tracking corrections
II.E. Compliance Management
Techniques
- Assignment of compliance responsibilities
- Collection of compliance data
- Reporting of compliance information
- Rationalization and the assignment of value to
RA activities
- Tracking and reporting the history of value
delivered
II.F. Revenue assurance
department management techniques
- Defining revenue assurance roles and
responsibilities
- Job requirements and staffing procedures
- Organization of the RA Function
- Establishing KPIs and budgets
- Establishing reporting relationships
- Interdepartmental relationship management
- Internal marketing of RA functions
- Creation of an RA culture
II.G. Fraud Management
Techniques
- Key categories of telco fraud
- Fraud management techniques
- Using fraud management systems
- Audits
- Physical assets assurance
- Reporting, tracking and valuation of fraud
management activities
- Simbox fraud exposure management
- VOIP Fraud exposure management
- Gateway fraud exposure management
- Phreaking and Hacking Fraud Exposure
II.H. Audit Techniques
- Identification of situations where audit is the
best control
- Audit plan development techniques
- Audit components
II.i. Margin Analysis
Techniques
- Identification of margin analysis loss scenarios
- Quantification of margin loss risk
- Margin loss computation techniques
- Developing a margin analysis control
II.J. Revenue Stream
Maximization – Network Element Outage Assurance
Techniques
- Identification, qualification and quantification
of revenue at risk or revenue loss due to network
outage
- Justified and Rationalized valuation of network
element performance
- Assigning value to network element downtime
- Development of network element outage controls
- Network element outage controls and assurance
procedures
II.K. Revenue Stream
Maximization – Fraud Management Assurance Techniques
- Identification, qualification and quantification
of revenue at risk due to churn or brand erosion.
- Justified and Rationalized valuation of churn
and churn remedies
- Churn remedy options, cost and tradeoff models.
- Measuring churn
- Predicting churn
- Reporting churn
- Managing a churn remedy program
II.L. Rate Plan and Bundle
Assurance Techniques
- Identification, qualification and quantification
of revenue at risk or revenue loss due to rate plan
and bundle configuration.
- Justified and Rationalized valuation of rate
plans
- Rate plan lift/loss analysis
- Assigning value to rate plan lift loss
- Rate plan lift/loss model development
- Revenue recognition variances in lift/loss
modeling
- Development of rate plan lift/loss controls
