II. Techniques
The Network domain includes all
areas associated specifically with network operations
and the core OSS technology that underlies
telecommunications services delivery.
1.
Circuit Switch
a.
Wireline
b.
Wireless
2.
Message
a.
SMS
b.
MMS
3.
Control Protocols Domain
a.
DTMF
b.
SS7
c.
IP
d.
MMS
e.
GPRS
4.
Content and Data
a.
Audio/Video Packet
b.
Audio/Video Streaming
c.
GPRS
5.
Broadband
a.
DSL
b.
Cable
c.
3G
d.
WiFI
e.
WiMax
6.
IP
a.
Internet
b.
VOIP
c.
IPTV
7.
Wireless Transport
a.
Microwave
b.
MMDS/LMDS
c.
Satellite
d.
VLF
8.
Facilities Security
9.
Network Related Fraud Vulnerabilities
10.
Network Operations and Controls
The Billing Architectures Domain
includes all areas of operational integrity associated
with the capture and processing for revenue generating
transactions in all forms. Specifically, all components
of the revenue management chain (from switch to
collections, from Top-Up to Call Completion and from
transaction to revenue recognition (posting of revenues
to the general ledger). This Architectures domain
emphasizes the systems, the way that they are
constructed and the way that the connect with and
interface with each other.
1.
CDR based billing architectures
2.
Prepaid billing architectures
3.
Other billing architectures
4.
Circuit Based Billing Models
5.
Packet Based Billing Models
6.
Rating Operations and Controls
7.
Assuring the Rating Process
Standard practices and best
practices associated with the selection, implementation,
running and monitoring of mediation systems and
operations.
1.
CDR Transport and Integrity
2.
Mediation operations and controls
Standard practices and best
practices associated with the selection, implementation,
running and monitoring of post paid billing systems and
their operational environment.
1.
Postpaid billing operations and controls
2.
Rating assurance
3.
Margin and rate plan assurance
4.
Postpaid change management controls
5.
Postpaid audit procedures
6.
Postpaid revenue recognition
Standard practices and best
practices associated with the selection, implementation,
running and monitoring of prepaid billing systems, the
operational and organizational environment.
1.
Prepaid Billing operations and controls
2.
Prepaid billing rating assurance
3.
Prepaid sales and channel assurance
4.
Prepaid traffic assurance
5.
Prepaid account management assurance
6.
Prepaid change management controls
7.
Prepaid revenue recognition
Standard practices and best practices associated with
the selection, implementation, running and monitoring of
interconnect billing systems the operational and
organizational environment.
1.
Interconnect operations and controls
2.
Interconnect margin assurance
3.
Interconnect architecture and traffic
verification
4.
Interconnect fraud controls
5.
Interconnect settlement controls
6.
Interconnect routing controls and assurance
7.
Interconnect agreement assurance and verification
8.
Interconnect change management controls
9.
Interconnect revenue recognition
Standard practices and best
practices associated with the selection, implementation,
running and monitoring of roaming billing systems. the
operational and organizational environment.
1.
Roaming operations and controls
2.
Roaming margin assurance
3.
Roaming architecture and traffic verification
4.
Postpaid roaming controls
5.
Prepaid (camel) controls
6.
Roaming long distance forwarding controls
7.
Roaming partnership controls
8.
Roaming credit risk exposure management controls
9.
Roaming fraud controls
10.
Roaming change management controls
11.
Roaming DCH controls
12.
Roaming revenue recognition
Standard practices and best
practices associated with the selection, implementation,
running and monitoring of content delivery and billing
systems, their operational and organizational
environment
1.
Content product architectures and operational
models
2.
Content management billing models
3.
Content management controls
4.
Content management content provider controls
5.
Content management delivery controls
6.
Content management SLA controls
7.
Content management change management
8.
Content management revenue recognition
Standard
practices and best practices associated with the design,
implementation, running and monitoring of new products
including the operational and organizational environment
around the development process.
1.
New product development operational models
2.
Content delivery architectures and billing
mechanism
3.
Content management business models
4.
Controls development for content architectures
5.
Techniques for the control of risk associated
with new product development
Standard
practices and best practices associated with the design,
implementation, running and monitoring of customer
service systems and functions as they apply to customer
identity, service , activation , provisioning, fraud
and other revenue related functions, including the
operational and organizational environment.
1.
Customer service operations and architectures
2.
Revenue vulnerabilities within the customer
service framework
3.
Customer service systems and functions
4.
Customer service controls
5.
Customer service change controls
Standard
practices and best practices associated with the
implementation, running and monitoring of sales channels
and sales process controls including the operational and
organizational environment.
1.
Sales and channel operations and architectures
2.
Revenue vulnerabilities within the sales and
sales channel framework
3.
Sales systems and functions
4.
Sales and Channel management controls
5.
Sales and Channel change management
Standard
practices and best practices associated with the design,
implementation, running and monitoring of activation and
provisioning process including the operational and
organizational environment as they relate to billing,
security and revenue protection.
1.
Provisioning and activation operations and
architectures
2.
Provisioning systems and functions
3.
Revenue vulnerabilities in provisioning and
activation systems
4.
Provisioning and activations controls
