Professional Perspectives for 2010
2010 has seen a 
lot of new exciting growth for GRAPA and for revenue
assurance professionals around the world.
New Certification Programs for 2010
While the certification program in
2009 was a huge success (much better than expected),
there are several positive suggestions for critical
improvements that we need to make - the biggest
being the use of the term “Bachelors” . We will be
renaming all of our piloted 40 hour programs to not
include the word BACHELORS without changing any of
the critical aspects of market value of the
certification. At the same time we will be
discontinuing a few certifications that did not see
a lot of demand, and then we will be submitting a
final report to the membership for ratification and
formalization.
New Telco Fraud Officer Program Launched
While the progress in the Revenue
Assurance area has been phenomenal, we have
continued to get feedback from the membership that
what was most badly needed was a serious fraud
management training and certification program. Most
of our telcos continue to face a huge risk of fraud
and while good revenue assurance practices can help,
ultimately the fraud management job is much bigger
and quite different in many key areas.
Early 2010 saw the launch of our new
Telco Fraud Officer initiative, geared towards
the aggressive, systematic and comprehensive
addressing of this badly needed addition to the
Revenue Assurance arsenal.
Formalization of Roles, Responsibilities Continues
GRAPA is not standing at the
sidelines during this exciting and critical time. We
continue to work aggressively with members from
around the world to try to better understand what
people are doing, how they are doing it and how we
can help to formally define these functions, roles
and responsibilities and integrate them into our
standards/procedures and standard controls
libraries.
Read More About
Professional Perspectives for 2010 at
Rob Mattison's Blog.
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